CRM

Charisma CRM solution is based on Microsoft Dynamics CRM, one of the best and most used customer relationship management platform. The product consolidates all information on a company’s partners, regardless of its activity field and streamlines the communication with the customers.
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		Benefits In a global and highly competitive business environment, customer loyalty and retention have become critical. Charisma CRM is the tool that allows you to do that through a proper management and customer relationship, which turns prospects into customers, streamlines the marketing processes and reduces the sales process duration.
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		Sales Force Automation The Sales Force Automation Module optimizes the sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. The module provides a highly intuitive interface, while the Microsoft Office capabilities shorten the sales cycles, increases the closing possibilities and achieves a real-time insight.
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		Marketing Module The Marketing Module transforms every touch point into a marketing opportunity and harnesses the undiscovered potential within customer databases. The Microsoft Dynamics CRM’s familiar and intelligent marketing capabilities, companies can market more effectively, improve productivity and gain actionable insight into their marketing efforts.
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		Customer Service Module The Customer Service Module has been developed in order to meet the expectations of customer relationship departments’ members. The product provides scenarios tailored to any type of organization, simplifying the business operators’ activities, reducing the response time and increasing customer satisfaction.
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CRM