TotalSoft’s software solutions allow every department interacting with the client – sales, support, and customer relationship – access to complete and correct data in real time. Thus, teams benefit from all the tools needed for a better customer care and upsell and cross-sell generation.
Among the advantages obtained by a company there are:
- Increased loyalty and satisfaction of the existing clients by accessing data anytime and anywhere;
- Increased efficiency and productivity by allocating customers’ requests to the personnel within the Customer Relationship department.
- Operational profit by stimulating the upsell and cross-sell activities
- Simplified communication between the customer service department, other departments within a company and final beneficiaries or clients;
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