Solutions Industries Services

Customer Service and Technology

Regardless of the sector, (hotel, courier, telecom), the service sector focuses on the final customers’ permanently changing needs. Customer service and technology are the ingredients of a successful business in this area. The service companies need strong software systems, unique databases and possibility of fast data processing.
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Software solutions for services

Charisma advanced technical solutions
CRM, Office Automation or Mobile Sales Force Automation are just a few of the tools dedicated to the Service Sector through which TotalSoft strengthened its position on the market and won the key players’ trust. Whether we talk about tracking projects, streamlining the involved resources or customer relationship management, companies of any size and from the service sector solve their daily problems with TotalSoft’s solutions.

Human resources management for quality services
For quality services, TotalSoft provides effective human resources management solutions, besides the self-service, on-line trade, cost control and project management solutions. Through Charisma HCM, TotalSoft’s clients have access to a software solution with modules totally covering the main problems in the human resources sector.